[Resolved] Jeeves Consumer Services — extended warranty for laptop

Shainadcunha

from Nashik, Maharashtra

Address:

Pune, Maharashtra, 412308

I bought an extended warranty from flipkart (Jeeves) when i purchased my laptop. I raised a complaint on the 5th of august 2019 and still don't have a resolution.
They need to replace the keyboard on my laptop. After several calls and follow-ups, there is no accountability or timeline for this task. They need to be ashamed of what they call service. Their executives are ill-mannered and unempathetic.
Their sla is 21 days. I wonder if they don't know how to count or if they are just don't care.

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Dec 8, 2019

Complaint marked as Resolved

Jeeves Consumer Services customer support has been notified about the posted complaint.

Verified Support

Nov 07, 2019

Jeeves Consumer Services Customer Care's response Dear Customer,

Thanks for writing in to Jeeves.

This is Venkatesh M from Jeeves Support. I will be assisting you in handling your issue for resolution.

We have gone through your mail regarding the issue

Kindly Share us your registered mobile number / Jeeves case id / Order id.

Thanks & Regards,

Venkatesh M