Jeeves Consumer Services — Flipkart extended warranty | No resolution on Case ID : 1F7-37479VPSCSA-5946701 | Claim Id: 1F7-37479VPSCSA-5946701 "

I have been following up with Jeeves for Case ID : 1F7-37479VPSCSA-5946701 | Plan ID : CPFK[protected] | Claim Id: " 1F7-37479VPSCSA-5946701 "

I am surprised to see that even after 2.5 months you guys are still in the mode of "checking the things with the concerned team."

You don't have transparency amongst your teams itself.
Jeeves CSR doesn't have access to customer emails and after contacting them they just have the initial outdated entry in their system which they just read out and it's basically useless for issue rectification.
You don't have an escalation matrix in place.

A consumer cannot get the contact number of your 'concerned' teams nor you wake up from your sleep to give a call back until after sending 8-10 emails!

For around a month now you were just unable to check with the technician for the processing fees paid in cash! And, if he is not supposed to take that processing fee, then why did he ask for it in the first place!?

Now you are unable to conclude this issue with your 'concerned team', which I presume is the finance team, and have turned my issue into a ping-pong ball !

The consumer doesn't deserve such behavior and after-sales service is a key thing which makes a company different from others.
But, for sure, it is missing from your end and I will ensure that anyone around me will not fall into this trap where s/he buys your service and end-up running around you.

There are serious flaws in your system and process, the same is reflected from my ongoing experience and is also evident from the huge list of complaints which are present on the web against you.
In this process, a person's emotional, mental and psychological state gets hampered but still you guys want to 'check' this or that!!

Do remember, what goes around comes around!

Regards,
Rizwan Sayyed