[Resolved]  Jeeves Consumer Services — hitachi tv remote control sensing part

Address:	400079
Website:	www.jeeves.co.in

The technician came to my house on 24th May 2018 and took over an hour to check out the remote as well as TV. He dismantled it, opened it up took pictures etc and finally told me a part needs to be replaced and he will get it done in a week's time. He took INR 750/- for his visit

It has been now 13 days and no one from Jeeves has called to give me an update, no technician has come to install the fresh part, no status has been shared -- nothing at all

My complaint ID is 8E23-33487MBSCJC-5639089. I called the technician -- he asked me to call customer care as he had no information. I called customer care they have no information and have asked me to call Hitachi. When I finally asked them why exactly I have paid them INR 750 when I had to call Hitachi any which ways they have said they have given me a stupid standard dialogue saying that they "will contact the concerned team and resolve the problem in 10-12 working days".

There is no update, call, SMS, email of any status or any thing given to the . customer. There is no option of tracking on the website. After receiving INR 750/- they are not interested in taking any responsibility. There is not even a customer complaint option on their website

I feel this is a sham to rob people of their money