Jeeves Consumer Services — i'm not getting my mobile back even after 1 month. sent it for repair.

Jul 18, 2019

Updated by skismail50 Any update? Called to backend team:
Told below point to backend team thrice 1month back, no turn up since then
1. I'm not ready to accept mere 80% of refund
2. I'm not ready to accept compensation of 500rs

Below are the point where i am interested to close this issue:
1. Amount i paid for the insurance.
2. 500rs paid for the service on razorpay which you failed to do.
3. New device or full amount (5k) of the same. Or my device of same condition which i sent you with display replacement money (which is of 2203 - as per previous plan id of similar device - link)
4. Compensation of waiting time of 2 months where i faced lot of mental trauma and wasted my time.
5. Please revert to me if not ready for this will intiate legal action on this.

Note:
1. I was the one who calls every time for updates (called nearly 60-70 times).
2. No portal to look for an update (should have one from insurer as per Indian penal law).
3. Customer care were not friendly and only update they had every time was on delivery of the product to the service center.
4. Spoke to mangers as well Arnold, Revathi etc but there of no help.

Here are the email IDs i was in contact with:
Jeeves Protect <[protected]@jeeves.co.in>,
Jeeves protect <[protected]@jeeves.co.in>

Jul 18, 2019

Updated by skismail50 For me its been 60 days brother. plan ID JPPOFFK308711.

Very bitter experience. They are not professionals.

Only one message whenever i ask for update:

Dear Shaik Ismail,

Greetings from Team Jeeves!
We would like to inform you that your request has been forwarded to concern team and they will get back to you shortly.
For further assistance please call us at[protected] OR[protected].

Thanks & Regards,
Team Jeeves.