Jeeves Consumer Services — insurance

Till then my vacations will be ended and need to move to other place for my studies. This happening have badly impacted to my experience with this company. Further, there will be no future transaction with there services and i will not recommend this services to anyone. I am suffering a loss of time and money due to their services... I bought honor 7a mobile. I bought complete mobile protection along with mobile. My display got broke down. So i contacted jeeves. They told me to pay 500 for service charge then they will come and pick my mobile. I paid on 4th july. Still no one came to pick my mobile. I'm waiting for past 19 days. Really lost my hope. I'm following them regularly. But they are saying within 48 hours they will come and pick my mobile. Past 19 days they are saying the same, but no one came yet. Resolve my issue as soon as possible