[Resolved]  Jeeves Consumer Services — not solved my problem from the last 45 days

Last year on 12th june i purchased a mi tv from flipkart along with jeeves extended warranty for 2 more years in which if they not solve the issue in 30 days they will replace the product.
The jeeves policy number is
Jppoffk318680. My registered mobile number is [protected].
I registered a complain on 30th of september and their engineer visited my house after so many calls to the company.
The engineer visited my house on 10th october and he said within seven days your tv panel is being replace as there is problem regarding pannel in which a parallel line apears on my tv.
Then, on 16th of october company call me and said, sir we have to take a picture of your tv and again he said sir within seven days your pannel is being replaced. I waited for another 12 days and when there is no response from the jeeves. I, called again and asked sir how more days i have to wait, they again said sir within 2-3 days. Then, again i waited for 2 days and again i called jeeves. They assure me that sir you will get a mail regarding refund procedure as 30 days policy is over. I again wait for 1 day for jeeves mail regarding refund but i don't get any mail. And from the last 10 days, everytime when i called him they just say sir please wait for 1 day you will get the mail but i didn't get any mail from their side regarding refund.
In mail when i asked to jeeves they said sir please give some time. But they didn't reply if i asked about the 30 days policy.
They just mentally disturb me from the last 30 days by not solving my problem and by not giving genuine reason so that i believe him.
I provide you my mobile number, email i'd
Along with jeeves and mi tv invoice and screenshot of complain.
My mobile number [protected]
My email i'd [protected]@gmail.com
Please solve my problem.