Jeeves Consumer Services — poor customer support on mobile protection no grievance

This is sakthivel saathappan i am having mobile protection (Policy no jppoffk2243565) from jeeves company bought through flipkart purchased on aug 12, 2019

I have given mobile for service on 2nd of july 2020 through bluedart tracking id [protected], service was done and returned through ecom tracking id [protected] on 9th of july and it returned due to poor service by ecom your delivery partner on 17th of july. And they haven't attempted to deliver the parcel they have kept for almost 8 days.

Still the mobile lying in jeeves customer care facility. I have been calling frequently to get an update from 10 of july. But there was no proper response or update, every customer care representative has an ready made answer to wait for two or five business days. And i have waited for almost one month without mobile.

If the mobile got lost or damaged due to improper handling by jeeves or ecom. I can assume this might be the reason not delivery or giving any proper response for 1 month. Kindly send the replacement for mobile.