Jeeves Consumer Services — Service Related Issue -Hitachi AC - CASE ID :: 0E23EWCHSC[protected] :: JFLKFI2AA8250

Jeeves was not able to fix the issue, this issue is going on for a year. Finally they said that they cannot fix and they will replace the part. After 45 days without any notification i received an email stating that they have initiated the refund.
I emailed them asking for the details, as they have deducted about 50 % of the product value in the estimation email.

they did not respond to that email, instead they sent email mentioning, "As discussed please provide us the account information.

i replied them as no one called me then how do you mention as As discussed.

after that its been more than a week without any email response or call from Jeeves.

i called Jeeves customer service, they are saying that they cancelled the ticket because i did not pick the call. i remember missing 1 call cant they try calling me again the same day or till now no calls after that. I have given them 2 numbers.

Can they provide me the call recordings where i accepted for their 50 % deduction.

How can they send incorrect information and also not even a single reply from them for more than a week.

Can someone look into it and assist me on this. .

CASE ID :: 0E23EWCHSC[protected] :: JFLKFI2AA8250
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Jeeves Consumer Services customer support has been notified about the posted complaint.
Aug 10, 2020
Updated by Gowthamraj M
No response to my email from Jeeves till now
Aug 11, 2020
Updated by Gowthamraj M
No refund received till date and no answer from Jeeves
Aug 14, 2020
Updated by Gowthamraj M
No refund received till date
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