Jeeves Consumer Services — Subject: Lack of service and response - CLCPL[protected]

Address:

12-4, CYR COLONY, STREET NUMBER 1, First left Lane after entering ARCH, ALMASGUDA, BADANGPET

Dear Sir/ Madam,
This is regarding the complaint number: CLCPL[protected], Dated/ 3/10/2022
Complainant name: Chiranjeevi
We have paid and taken an extended warranty service from you.
The particular ticket was opened on 3rd October, and was promised to be closed by 7th of October. But everytime we call, your people repeat the same thing - "2 more days". Till now no agent or technician has come for an inspection or contacted us. We contacted again on 9th of October, and was repeatedly again given the same answer "2 more days". We contacted today, and were told that the complaint was canceled and closed citing the reason that the customer was not available.
We, the customer, were available the whole day, for the past few days - waiting for you or your technician for a contact or visit. Nor did we even receive any missed call. The citing of "customer not available" isn't the first time, when everyone were actually available. Now you agent says that the complaint has been closed, and we need to raise another fresh complaint only after Saturday. This is such a pathetic response and service, after taking money from us for the extended warranty support, and this is causing us immense trouble.
Please help us in solving this at the earliest.
Attached here are the invoices for the product and the extended warranty.
PS: Adding consumer helpline here, for their esteemed support in solving this.

Thank you.
Chiranjeevi Amaravadi