[Resolved]  Jeeves Consumer Services — TV - Case id JCRO-DPQD3E-QODKL6-TW0MON-K3T67OM - still not resolved

Address:

723 1st Floor GTB Enclave New delhi 110093

HI Jeeves, Flipkart & One plus.

IT’S BEEN A MONTH AND MY ISSUES STILL NOT RESOLVED YET.

Please find attached TV Invoice, Jeeves Extended Warranty PDF, Case ID received from Jeeves

I ordered TV on 18 October 2021 from Flipkart and installed on 22 October 2021 same date I was taken 3 years extended warranty plan Jeeves.
My One plus TV have display issues that’s why I reached to Jeeves customer service on 24th Apr’23 and they send Technician on 28th Apr’23. He checked and said TV Panel is under brand warranty, so Jeeves Technician said he is raising complain with One plus (Case id – JCRO-DPQD3E-QODKL6-TW0MON-K3T67OM) already attached which technician shared me.

After 15th Apr’23 daily basis I am calling Jeeves customer service they said it will update in next 2 days but today on 24th May’23 called Jeeves customer service they said you have to connect with One plus we have already shared your information with One plus and they provided One plus customer service number. I connect with One plus customer Service and they replied we will not entertain Jeeves complaint. we have no collaboration with Jeeves. You have to pay Service charge 944 INR along with transportation charges.
When I purchased the TV from Flipkart it offer the extended warranty through Jeeves hence it’s not my concern whether One plus & Jeeves have collaboration or not. I have purchased and paid 2499 INR for the extended warranty.

Again contacted Jeeves customer service and they replied, you pay service charge & transportation to One plus team and share all bills (invoice) along with your bank details on [protected]@Jeeves.co.in and we will refund your amount.
I don’t want to pay anything requesting Jeeves to take the action at the earliest for the repair of the TV. It’s been going on over a month.

Flipkart team – I was also connected with Flipkart care they raised concern on feedback team. Why Jeeves is your service partner I have seen Jeeves provide such as facility on new products even they have no collaboration with One plus

Requesting to all close my request as soon as possible.

Regards
Neeraj Gupta
Mob [protected]