Jeeves Consumer Services — Vu TV repair

Hi, I have extended warranty for my Vu TV, the serial number is 3TE40M18152901FDM433206. My VU television stopped working on from August 04, 2020. I called the customer service number[protected] and informed about it. The customer service executive informed me to send the extended warranty card and product invoice to the email address [protected]@jeeves.co.in and I emailed them on August 5, 2020.
After two days I called the customer service and inquired about my complaint the customer service executive told me that the claim is not registered. I called several times and send an email to them but no action taken by them.
I have been waiting for more than 10 days and my ticket is not registered as of today.