Jeeves — extended warranty not being honored

chand100

from Mumbai, Maharashtra

Address:

560102

Through flipkart, i had purchased a microwave oven of bajaj make with the manufacturer warranty of one year.in addition i signed an extended warrannty for a period of two years with jeeves.
After the expiry of manufacturer's warranty, the unit started giving trouble and stopped working.
Numerous complaints were made to jeeves followed by a visit from their technician also, but they are highly reluctant to honor their warranty and have suggested to get the repairs done from the manufacturer on a payment basis.
This attitude is highly deplorable and through your columns i would suggest to the consumers to be extra cautious in dealing with jeeves and as a last resort would request your good offices to pressurise jeeves to honor the warranty.
Thanks
Kaushal malhan mob: [protected]

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Jeeves Consumer Services customer support has been notified about the posted complaint.

Dec 20, 2019

Updated by chand100 Jeeves has not contacted or done anything to sort out the issue. The other option is to go to court, but that too is time-consuming and will make me spend more than the claim, I am lodging. Can anybody suggest a way out? The best thing will be not to deal with Jeeves. Surprisingly, even Flipkart is of no help in spite of the fact that the extended warranty was signed with Jeeves on their suggestion. I will request all concerned to shun Jeeves altogether and be apprehensive in dealing with Flipkart