[Resolved] Jet Airways — about bad customer service

Aziznizami

from Alampur, Telangana

Website:

www.jetairways.com

I booked the ticket for my brother..
It was an emergency i booked 1 and half hour prior to departure...
Called the customer care and asked to do the web chekin

Customer care executive denied me for no reason

In jetairways terms and conditions its clearly mention we can do web checkin

1 hour prior to departure

My brother missed the flight
Because jetairways customer care executive were not assisted me on time

I complained them immediately
No one were calling me back until i call them
They always saying manager is buzy
He will get back to me no one were respond me on this

Its been 1month my issue is still pending
Its a wrost experience with jet airways

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Jan 17, 2019

Complaint marked as Resolved

Jet Airways customer support has been notified about the posted complaint.

Verified Support

Dec 17, 2018

Jet Airways Customer Care's response Dear Sir,

This is with refrence to the above feedback with regard to your brother's flight.

So that we can assist you, please write to [protected]@jetairways.com with the booking refrence/ticket details and complete contact details.

Thank you.

Warm regards

Guest Relations
Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India.
[protected]@jetairways.com| www.jetairways.com

Dec 17, 2018

Updated by Aziznizami i have already sent an email to guest realation they are giving differentt answer to my question...

i asked to web checkin to your customer care executive where as your customer care executive denied me with out mentioning the reasion...

later on i spoke to supervisor ashish
he and the lady manager

they are saying we are unable to web checkin because our flight under airport control ..

what ever the reason would be
i followed the terms and conditions
which shows me 1hour prior we can do webchekin
i called 1and half hour prior to do web checkin

i just want my complete refund
back

reference is HXPNBA

Dec 17, 2018

Updated by Aziznizami e ticket nbr 589-[protected]