Jet Airways — airline behavior

Address:	Mumbai City, Maharashtra, 30022
Website:	Www.jetairways.com

Recently (2 days ago), i traveled from new delhi to atlanta with a layover in amsterdam.
I am a platinum medallion member on delta & was booked on jet airways (Skymile partner) from delhi to amsterdam.
Let me begin by saying that it was the biggest mistake of my travel life!
Six hours before the flight, i was putting my stuff in the car to go to the airport and i, accidentally, slipped & fell down the staircase & badly twisted my left leg.
With a broken leg (Badly in pain) & with 4 heavy suitcases, i got to the jet airways counter & to my surprise, i found out that even after paying 125, 000 miles for all 4 segments of my travel, i am not booked on the premium seat & had been moved all the way back to '51k'. Even when my suitcases & luggage had the 'priority' tag on them. With no support or understanding from the crew about my leg, they made me walk all the way back to '51k' (Without wheelchair) & had no remorse of putting me in deeper pain. All i heard was 'sorry' & not a single effort of actually doing something about my situation.
All the major airlines provide a wheelchair with an escort in emergency situations as mine; however, jet airways refused to even acknowledge that there's something wrong with my leg & continued to be nonchalant in their behavior & attitude. There was no wheelchair in sight until i got to amsterdam. I had been limping with pain in my left leg throughout the flight.
It was an absolutely horrible experience & i cannot emphasize enough how much jet airways is an incompetent airline!!
My co-passengers were far more cooperative than the crew & staff, and offered me their aisle seat so i could stretch my leg per the doctor's instructions.
I do not recommend jet airways to anyone whether it's a short or a long flight, the staff & crew are extremely rude & just do not care about anyone's dire situation!