Jet Airways — airline

Hi,

I booked a flight from varanasi to pune via delhi. Original timings were 3:25 pm departure-7:45pm arrival in pune. Now i am arriving at 5:30am in the morning. I had a meeting at 9pm today itself which i could not afford to miss. I requested the airlines in all possible ways but no help was provided instead of alternate flights being available in different airlines. They just informed that your connection from delhi to pune will be at 2:55 am tomorrow morning instead of 5:35pm today evening after which no help is provided. I have been requesting them from last 1 and a half hour but they are straightly refusing for any kind of help stating-we just can’t do anything. I asked them to get me in touch with a higher authority for which also they refused saying he’s busy! I asked them to give it in writing, for which also they refused! Not helping in any way possible. This was really an urgent and mandatory meeting for me to attend. Forget being helpful, moreover they have are ultra rude and careless.

Just a name of a particular staff amongst many of them - sangeeta khanna (Superviser or duty officer at delhi airport claiming herself the higher most authority at the airport when i asked to speak to a higher authority)

Ps-i am not sure if i would get a help even here or not but in order to try and see if there is any good customer service in this airline.

Regards,
Manish singh
+91 [protected]