Jet Airways — Awaiting refund from jet airways

I have booked a ticket with Jet airways some years back with trip id as[protected] using clear trip.

After years of follow up with het air ways and clear trip, now clear trip is saying I m not applicable for any refund as there are some charges charged by jet airways and my refund amount is less than the charges applied.

First of all, It was not my fault that the airlines has cancelledy tickey i had already bared loss that time also when all of a sudden my ticket got cancelled and after so many years I am not getting my refund and this company is starting again.

This is absolutely wrong. They have to pay the full refund to me.

I hope someone should look into this matter. Hoping to hear back.

Regards,
Rozeena A