Jet Airways — broken seat on a jet airways flight and absolute mismanagement of services

Address:

Mumbai City, Maharashtra

Dear sir/madam,

I was travelling from delhi to kolkata on jetairways flight 9w 945 on 9th october 2018. As soon as the plane started speeding on the runway my seat reclined completely and in the process almost hit the person sitting behind me. On closer inspection, i realized that the lever on the handle was completely broken and even the slightest pressure on the seat would recline it backwards. I immediately called the air attendant and pointed this out requesting a change of seat. However, to my utter surprise, the attendant went away with empty promises of "lodging a complaint". I called the attendant a second time and asked for a change of seat to which she replied that there was no empty seat on the plane she could relocate me to.
While this was at one end a logical claim, it was not something that i should have to put up with. I had paid the complete amount that the airline had demanded me for the ticket and if the airline cannot provide a decent seat, it's hardly my fault. The result was that throughout the flight i could not lean on my seat.
I want you to consider what i am saying for a moment here, i could not lean on my seat for the roughly two hours of flight time. The seat i had paid for was an economical seat so you can well realize the amount of space i had. I felt suffocated and have continued to suffer severe back pain since.
The matter did not end there. Before the flight landed i was given a stained tissue by the attendant and asked to write down my complaint. After getting down at the kolkata airport, i made my way to the assistance desk after asking a jetairways official where i could lodge my complaint. She directed me to a desk which was empty. After a while when i approached her again, determined to lodge a complaint, she handed me this mail id.
An apology does not simply cut the harassment i have faced on the flight. Not only was the flight in absolute violation of air transport rules since the seat could not possibly be kept upright during the taking off and landing, but it was also the absolute disregard that the staff displayed. All concerns were limited to simple apologies none of which eased the situation at hand. The absolute lack of professionalism displayed has severely disappointed me in what i consider the worst flight experience of my life. I don't really know what you can do about it apart from making empty promises and apologies but as a regular flier i cannot but feel extremely insulted at how things have panned out. It is experiences like these that harm the reputation of your airline and it is high time you take permissive actions to prevent such future occurrences.

Thanking you,

Yours sincerely,
Supratik ray
Ph: +91 [protected]