[Resolved] Jet Airways — cancellation charges

Krishna Bhattad

from Nagpur, Maharashtra

Address:

Nagpur, Maharashtra, 440009

I have booked 12 tickets from your site out of which unfortunately two members cant come for the journey. While booking tickets it was mentioned refundable on your site, so thats why i have booked tickets from it.

Now, when i wanted to cancel the ticket, you are deducting almost half amount from it. So, how it was refundable fully.

Could you please let me know about the refund process and deducted amount charges.

Dedcution amount is too high for the cancellation of tickets.

Hoping positive response from your side. So, i will think and avail your services in future.
The travelling agent is saying that jet airways is charging 2000 per ticket for cancellation and we are charging only 300.

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Nov 2, 2018

Complaint marked as Resolved

Jet Airways customer support has been notified about the posted complaint.

Verified Support

Sep 29, 2018

Jet Airways Customer Care's response Dear Sir / Madam

Kindly share with us the Jet airways PNR/ticket numbers to enable us examine the issue. Alternatively, you may send us a copy of the ticket.

Warm Regards,

Praveen Satheesan
Guest Relations

Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India.
[protected]@jetairways.com| www.jetairways.com