[Resolved] Jet Airways — cancellation fees/ 24 hour zero cancellation/ upgrade scam

[Resolved] Jet Airways — cancellation fees/ 24 hour zero cancellation/ upgrade scam

S Sharad Nishith from Mumbai, Maharashtra

Booked yesterday kjsypu around 11 am. Tried to cancel online today within 24 hr period. No cancellation option. Tried to call call center - got through after 15 min wait, but got disconnected 3 or 4 times.net time spent - about 2 hours. Finally got through and now rep says for cancellation refund will be rs 1800 or so from rs 25000 paid. That's unbelievable. Why? Because i upgraded, i could not cancel online because i upgraded, and they will not return upgrade charges anyway. Incentive to never upgrade. And of course, go back to traveling indigo. Thank you. Was this information helpful? No (0) Yes (0)
Mar 28, 2019 Complaint marked as Resolved Jet Airways customer support has been notified about the posted complaint. Verified Support Feb 25, 2019 Jet Airways Customer Care's response Dear Mr. Nishith, Thank you for your communication above We regret the delay in replying to you. We understand that your ticket had been reissued and Mrs. Nishith has travelled. I hope she had a pleasant journey. For any assistance in future, please get in our touch with our 24 x 7 dedicated contact centre on 39893333 or toll free number[protected]. If you have any issue we could look into we request you to kindly share with us the same. Yours sincerely, Sheryl Dsouza Jet Airways (India) Ltd 3rd Floor A Wing l Kaledonia-HDIL l Andheri Sahar Road l Andheri – East l Mumbai – 400069 [protected]@jetairways.com l www.jetairways.com
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