Jet Airways — cancellation & refund

Address:

400614

I hv booked 4 pax domestic air ticket from mumbai to calicut (Clt) on[protected] through 'yatra.com' travelling on[protected]Booking ref no:[protected] payign rs.26, 466/-. On[protected] when i noticed the name or initials on the ticket is not matching with aadhar card of the passengers and i have called up 'yatra.com to get the correction made on the ticket. They informed me name change is not permitted by airline. I am advised tot cancel the ticket and rebook. Since i did not find any alternate, i have cancelled the ticket and to my shock and surprise a whopping rs.17, 906- they have deducted against cancellation although i have re booked in the same flight, time and date at an increased fare of rs.31, 842/- i have lost both ways by cancelling the ticket rs.17, 906/- and increased fare of rs. 5, 376/[protected]/- = 5, 376-)
Subsequently i got mail from yatra.com asking to furnish certain details for further refund and i have provided it. Immediately on the same day evening another mail i have received from yat.com asking me to provide my credit card no, expiry date, mobile number etc which i got suspicion and did not provide it.