Jet Airways — Central Apparel in Growels mall

Website:centralandme.com

I called customer care on 02/03/2021 today, for some query.
This was regarding a purchase done in mid of Feb from Growels mall. I got a response to write an email and due to COVID there customer care is not operating.
My query is their outlets are open now and how come their customer care is not open due to COVID.
Can they update and give proper customer care service.
Thanks to TOI.
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