Jet Airways — Charge excess baggage at bangkok airport

Address:Mumbai City, Maharashtra, 100000
Website:jetairways.com.in

Hi
I am krishna from 9 kumquat way Glenwood sydney Australia.
5th of may 2017 my mom dad Jagannath singh and Shanti devi was traveling sydney to new delhi via bangkok.
in sydney Quantas airline they dnt notified me your baggage was excess.but our baggage was not overweight, we request handbag put in luggage because of my mom and dad is oldage.then Quantas told me ok no any problem.
arter that when my parents reached bangkok then jetairways give him penalty notice AU $ 245.00.and also bullying to my parents.
now if baggage is exess why not notified me at sydney airport and why not Quantas customer told us if we put hand baggage in checkin .
Why charge jetairways to my parrents at bangkok.

Thanking you
krishna
9 kumquat way
glenwood nsw 2768
australia
Mobile no[protected]
Email [protected]@gmail.com

flight details
SYDNEY TO BANGKOK flight no 23 Quantas airways
BANGKOK TO NEWDELHI Flight no 3963 by JETAIRWAYS

Passenger details
Mr jagannath singh
Mrs shanti devi
+1 photos
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Jet Airways customer support has been notified about the posted complaint.
May 29, 2017
Updated by krishansingh
We also contect to jetairways but donot give any satisfied outcome
.Ref no is bom/mr/110517/4684653
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