[Resolved] Jet Airways — complaining about unprovided ticket

KrupaY

from Mumbai, Maharashtra

Address:	Mumbai City, Maharashtra, 400078
Website:	Happyeasygo

Hi, my name is krupa yagnik. I booked a flight for dubai to mumbai roundtrip on 17th february 2019, which was costing me 16, 967 rs.. I booked the ticket at 1.30am, the amount was deducted from my account but i did not receive any ticket on my mail.. No ticket details, no confirmation..

Tried calling customer care number so many times, bt nothing worked.. No response.. Waiting for 2 hours i had no option but to book a new ticket spending too mch..

Very bad customer service.. I need to know when am i getting my money back.. As u guys assure that its refundable.. I had cancelled my ticket within 3 hours of booking.. That means i should get the entire money back..

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Apr 1, 2019

Complaint marked as Resolved

Jet Airways customer support has been notified about the posted complaint.

Verified Support

Feb 25, 2019

Jet Airways Customer Care's response Dear Mr.Yagnik,

Thank you for your email and contacting Jet Airways.

Kindly write to [protected]@jetairways.com or call on contact centre at +[protected] /[protected]

Sincerely,

Sheryl Dsouza
Guest Relations

Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India.
| www.jetairways.com

Sheryl Dsouza
Executive- Guest Relations

Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India.
[protected]@jetairways.com /www.jetairways.com