Jet Airways — complaint for gross negligence of jet airways causing hardship .

Address:Mumbai City, Maharashtra, 400054

FROM:
AMAN PRANAV PARIKH,
AMI PRANAV PARIKH AND
PRANAV M PARIKH,

Flat No. 703, Varun Apts,
Dattatreya Road,
Santacruz(West),
Mumbai 400 054, India.
Tel:[protected].
Cel:[protected]
Email Id:[protected]@gmail.com
Date: 29th February, 2018.
To:

JET AIRWAYS LIMITED.,
Jet Airways (India) Limited.,
Siroya Centre,
Sahar Airport Road,
Andheri (East),
Mumbai Suburban District,
Mumbai – 400099.
India.

Sir,

REF: COMPLAINT BY A STUDENT ABOUT THE GROSS
NEGLIGENCE OF JET AIRWAYS;
AND
DELAYED TAKE OFF BY JET AIRWAYS FLIGHT LEADING TO MY MISSING ONWARD CONNECTING FLIGHT, MY GETTING STRANDED, MY MISSING THE PICK-UP BUS FROM THE AIRPORT TO MY SCHOOL CAUSING ME UNTOLD HARDSHIP, AGONY, TENSION;
AND
PLIGHT OF MY PARENTS, BY THE CONFUSION CREATED BY JET AIRWAYS, THE HARDSHIPS UNDERGONE BY THEM AND THEIR SUFFERING AND DIFFICULTIES;
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MY BACKGROUND:
1. I am a student of Babson College in Boston, USA studying Entrepreneurship in the first year. I completed my primary schooling in India and thereafter left India and joined the above mentioned College for my further studies. I am 18 years old and just joined the said College sometime in August 2017. The College is situated about 27 kilometres from the Boston Logan International Airport. The said College had made special arrangement for picking up the students from the Airport on the 21st January, 2017 to transport them to College. The last bus from the Airport was to leave at 4 p.m. These services of Airport pickup are limited and are pre-planned and are available for groups of students arriving at specified timings.
MY VISIT TO INDIA IN DECEMBER 2017 TO MEET MY PARENTS:
2. I was booked on a flight from Boston to London and London to Mumbai under PNR No: HOIHWR, the first leg of the journey, Boston to London and from London to Mumbai I completed on 17th December, 2017, arriving in Mumbai on 18th December, 2017. The return journey I was booked on 21st January, 2018 on Flight No 7576 from Mumbai to Paris and connecting flight via Delta Airlines from Paris To Boston, arriving at Boston on 21st January, 2018. I was scheduled to arrive at 12.37 P.M and accordingly I was to take the shuttle bus of my College from the Airport to the College at 2.30 P.M on 21st January, 2018. The last bus from the Airport was to leave at 4 p.m.
MY TRAVAILS AND HARSHIPS- RETURN FLIGHT TO BOSTON
3. For my Return journey, for unexplained, mysterious and baffling reasons, the flight from Mumbai to Paris was delayed. I was shocked at this. All the while, as I boarded the flight and thereafter, I was fine, but as the departure time neared, there were no signs of take off. Time kept on running. I, as a young student, aware of my connecting flight and later connecting bus to the school was getting anxious and frustrated. No information or cause was being given. The delay was getting on my nerves. All the while, I was in touch with my parents on phone, who were fuming and fretting. They were already hyper under heavy tension and under tremendous stress.
4. Eventually, the flight departed late and reached Paris Airport one hour late. By the time my flight landed in Paris, and I was waiting to clear the security check, my connecting flight to Boston had already left, without me.
5. Later, I had to go from pillar to post at Paris Charles De Gaulle Airport, where I had to wait for almost 5 hours before I was put on an Air France flight to Atlanta. I was thirsty, I was hungry, I was anxious. Back home, my parents were awake for the whole night and kept fretting and under tension, even on the next date. There was no one to take care of me at the Charles De Gaulle Paris Airport. I was all alone, dejected and under great mental stress, strain and anxiety. A copy of my boarding pass of Jet Airways is attached herewith and marked as Annexure “A”.
CYCLICAL EFFECT:
6. Finally, I reached Boston on 22nd January at 1 AM by which time my College pick-up bus had long left. There was no Jet Airways representative or any other representative at the Airport, to whom I could turn to for help. I felt so helpless, and feeble. I made frantic calls to my College but could not get through as it was 1 AM. I did not know what to do and virtually collapsed out of tension at the Boston Logan International Airport.
7. Thereafter, I tried to gather my composure and poise and hailed a Cab to my College. During the entire route, I was afraid of my safety, travelling alone for more than 27 kms. I spent a substantial amount for the cab apart from the suffering I underwent. I was late in School by almost one day.

GROSS NEGLIGENCE- UNDUE HARSHIPS, MENTAL AGONY AND HEARTBURN TO ME
8. The above sordid saga is solely on account of the negligence of Jet Airways. As a reputed Airline, Jet Airways is well aware that the passengers travelling have connecting flights. The code sharing partners are also aware that there are passengers who have to alight and then board their connecting flights to their final destination. Jet Airways should have ensured that my connecting flight did not leave without me. They very well had information that the flight from Bombay was delayed. Firstly, the delay was inexplicable. Secondly, the fact that the connecting flight left without me and Jet Airways did not do anything about it is complete proof about the negligence. Not only this, there was no one at the airport to help and assist me. Also when I landed in Boston there were no representatives available to help me as my bus to the school had already left on account of the delay. All this has caused me tremendous mental stress, agony, hardships and heartburn. I have suffered a lot during this time.

THE PLIGHT OF MY PARENTS:
9. As the events unfolded, my parents in India were jittery and stressed. They were continuously on phone with me and stayed awake for almost 2 nights without sleep. They have also undergone a lot of hardships, pain and agony on account of this gross negligence on the part of Jet Airways.
JET AIRWAYS – SUPPOSEDLY THE BEST AIRLINES
I have always considered Jet Airways to be the best airlines of India holding good ranking also in the world and had been proud of it until this sordid episode related by me above. Me and my family have always preferred Jet Airways to other airlines to travel to various parts of the world. The above sordid saga has left a very bitter taste in my mouth and I have started wondering whether Jet Airways is in fact the best airlines or not.
TRAVEL AND DELAY OF JET AIRWAYS FLIGHT-BOARDING PASS OF JET AIRWAYS .THEREFORE JET AIRWAYS IS RESPONSIBLE.

SUMMARY AND CLAIM FOR LOSS:
10. What is related above is a clear pointer to the gross negligence, carelessness and abandonment on the part of Jet Airways. At each stage stated above of my return journey, Jet Airways has been responsible for the delay, loss and tension caused to me. In the circumstances, I claim an amount of Rs. 5, 00, 000.00 (Rupees Five Lakhs) from Jet Airways for the loss caused to me, for the mental stress, hardships and heartburn caused to me and my family.

CONSIDER THE PLIGHT OF A SMALL BOY IN UNKNOWN LAND:
11. All my life, I have studied in India and studying in a foreign country is new to me. What happened to me would have happened to any of your near and dear ones. I am writing this letter to each of the Directors and especially to the Managing Director of Jet Airways, so that it is an eye-opener for you all and so that this does not happen to your children or your near and dear ones. I request you to take this my letter in the right spirit and compensate me for what I have undergone.
MY CONTACT DETAILS:
13. Presently, I am in Boston studying at the above stated College. I have authorised my father to sign this letter on my behalf. My parents are in Mumbai, whose contact details I have set out above. You can co-ordinate with them and hand them over the requisite amounts claimed by me by this letter.

FINAL REQUST:
14. I earnestly request each of the persons to whom this letter is addressed who are at their highest level in Jet Airways to take my letter with all the seriousness and do the needful.

Yours Faithfully,

(AMAN PRANAV PARIKH THROUGH FATHER AND
NATURAL GUARDIAN MR. PRANAV PARIKH)
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