[Resolved]  Jet Airways — Damage to Check-in Baggage

Address:

Mumbai City, Maharashtra

In response to my complaint, Mr Rahi from Jet Airways called from tel. No [protected] at 3.29 PM and 3.57 PM and stated following : 1) He regretted inability to transfer refund claim to My AXIS Bank as Jet is not having tie-up with AXIS Bank. I had shared my Debit card details including CVV no. 2) He stated that refund can be made only if have account in other bank except AXIS ( which I have but do not have Debit card) . In above scenario, I will not be able to get refund though technically the claim is accepted. My questions : 1) Does Jet Airways specify in Reund policy that refund will not made through AXIS Bank.? Does it state that if customer is not having bank a/c, refund shall not be made ? It does not, therefore it is fraudulent way of luring customers claiming that they have refund policy in place as per aviation guidelines. Policy is defective with restrictive condition not disclosed explicitly. Buying of ticket is a contract and this defective policy is breach of contract. 2) Why refund only cost price ? It should be based on Replacement cost. Bag which I purchased is not available below Rs 4000. Either Jet should give another bag or replacement value of equivalent bag. I will be out of pocket while purchasing new bag. 3) Compensation should be made towards executive time spent in lodging complaint, talking to Jet (1 hour), purchasing new bag. I am CEO of a Company and my time cost for above would be easily at Rs 2000. 4) Why refund cannot be made through DD if customer is having only AXIS Bank and Jet does not have tie-up with AXIS ? What is the alternative means for JET ? Action requested : 1) Pls send DD for Rs 6000 at my residential address : Hitendra Mehta, A/201, Seeta Mahal CHSL, , 5th Kasturba Road, Borivali East, Mumbai -400 066 Needless to add, if compensation is less than Rs 6000, it shall be taken up at wider forum for customer awareness and media reporting. I am an activist and determined as I feel cheated in my case. Pics of damaged bag, boarding pass were sent in earlier complaint. Now attaching Bill however, today one cannot buy new one at this price, which may be noted. Regards Hitendra Mehta [protected]