Jet Airways — Deduction of excess cancellation charges

Address:New Delhi, Delhi, 110085
Website:www.jetairways.com/JPV

I have booked 3 tickets online from Delhi to Mumbai for 07/6/17 and back for 15/6/17 booked on 10/05/17 at 4.25 p.m. having PNR "TXKVAK" and the same was cancelled on 11/05/17 at 2.30 p.m.

I have contacted telepathically with Customer Care NO. 39893333 regarding cancellation of fee and they told me that the cancellation fee will be Rs. 200/- per head will be deducted if cancellation will be done within 24 hours. But as per Refund Report it shows that and amount of Rs. 16050/- was deducted as cancellation fee.

It is therefore requested your goodself the necessary directions may be issued to the concerned department to issue the balance amount as per provisions of cancellation and the remaining amount may be debited in my account at the earliest.
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Jet Airways customer support has been notified about the posted complaint.
May 12, 2017
Updated by akj280168
In the last line it is wrongly written "amount may be debited in my account" in place of "amount may be credited/refunded in my account".

It is, therefore, once again requested to issue the direction to the concerned department to refund the full amount after deducting the convenience fee (as informed) at the earliest.
May 26, 2017
Updated by akj280168
In continuation of my earlier complaint No. 1566795 dated 11.05.17 (at 2.55 p.m.) regarding refund against cancellation of tickets from Delhi to Mumbai & back vide PNR No. TXKVAK. In this regards, it is informed that I have received a refund of Rs. 4, 440/- instead of Rs. 22, 050/-.

It is, therefore, once again humbly requested your good-self that as per provisions (as stated by your good office) only convenience fee i.e. 200/- per head will be deducted in case of cancellation of tickets within 24 hours, but on 16.05.17 I have received an amount of Rs. 4, 440/- only, which was credited in my account .

It is requested that remaining balance amount of Rs. 17, 610/- may please be credited in my account at the earliest.

The details of my tickets are as under:-

PNR : TXKVAK

Passenger Name e Ticket Refund Receipt No.

Mr. Atul Kumar Jain [protected] [protected]
Mrs. Anita Jain [protected] [protected]
Mstr. Vidush Jain [protected] [protected]

email: [protected]@gmail.com
Mobile: [protected]
Name: Atul Kumar Jain
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