Jet Airways — did not honor itinerary after first flight was cancelled

Address:

Jet Airways (India) Limited Siroya Centre, Sahar Airport Road, Andheri (East), Mumbai City, Maharashtra, 400099

On march 2, i had flights from jakarta to delhi with jet airway. Also on this itinerary was a flight from pangkal pinang, indonesia to jakarta on pt. Nam air at 6:25 am. The first flight was cancelled, but i was not able to receive that information until the day of since i did not have a mobile phone and nam air does not have a web site that shares this information. As soon as i found out on march 2, i contacted my travel agent who was told to put this information in the osi field of my reservation so that jet airways would provide new tickets for my flights:

3osi 9w in flt 79 cxld from pgk to cgk this morning«*

3osi 9w psgr will not make connection in cgk as flt«*

3osi 9w she is now on dpts pgk at 8a.«*

3osi 9w plz reaccomodate psgr on 9w flts«*

3osi 9w 4111 to sin and 9w 17 to del«*

3osi 9w thnk u. Leveta gtt trvl«*

She did this. I searched for a jet airway desk at the jakarta airport. There is none and their partner airline garuda refused to honor the ticket or the information entered. I booked a ticket in the hopes that when i reached singapore that the jet airways desk would honor my ticket there.

When i reached singapore, i was told that i would need to repurchase the ticket since there was nothing they could do. They said that my travel agent should have rebooked the tickets herself even though she had done what their agent had said so i repurchased that ticket too so i would be able to make a flight the next day which was not on the itinerary. I would like a refund of the two tickets that i had to purchase on march 2.