[Resolved]  Jet Airways — did not refund money for cancelled ticket for over a month now

Address:	Thane, Maharashtra, 421301
Website:	www.jetairways.com

My parents were suppose to travel from mumbai to amsterdam on jet airways flight on 2nd oct. Ground staff did not allow them to travel as my mom's feet had swelling evening though they explained that she has diabetes and her feet is always swollen. Her doctor spoke to staff as well but, they were adamant and did not allow them to fly with fit to fly certificate. They had to miss the flight.

Ground staff gave them a letter stating that 100% ticket price will be refunded to them. On following up with airline on 15th oct, they said, they have not processed the refund as they needed us to call them requesting the same. I don't think it is needed but anyways guy on call confirmed that he has now refunded and money will be in my account in 7-10 days.

I waited for 10days and again called them on 26th oct as, money was still not reflected in my account and they said that due to some technical glitch the refund was not processed and they will do it now. This time they gave me a refund receipt with a promise that money will reflect in my account within 7 days.

I called them at the 8th day and again they have no clue about the refund and again asked me to wait for 8 days.

It's 460 euros and on my cc. I need this money asap. This airline people are thieves and are sitting on my money for more than a month after not letting my parents on the flight.

Please help me get my money back