Jet Airways — distressing or painful flight

Flight 9w 2256 - jet airways tue 02 january 2018
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Departure: jaipur, in (International), terminal 2 02 jan 18:40
Arrival: delhi, in (Indira gandhi intl), terminal 3 02 jan 19:40

Flight 9w 739 - jet airways tue 02 january 2018
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Departure: delhi, in (Indira gandhi intl), terminal 3 02 jan 20:55
Arrival: chennai, in (Chennai international), terminal 1 - 02 jan 23:40

1. Airline pnr *gpvbsg*
2. Booking ref: txe4zl
3. Airline pnr *wcohyf*

Dear sir,

Ref.: jaipur to delhi flight 9w 2256 & delhi to chennai flight 9w 739 on 2nd jan, 18

I wish to bring to your attention the harrowing experience undergone during our return trip to chennai from jaipur on 2ndjan, 17.

All 7 o[censored]s were issued boarding passes for the journey. When we reached the airport we were asked to contact the duty manager. Sadly he could only organise to re-route our flight & offer some snacks. We boarded our flight to mumbai at 8.50pm & to chennai at 2.55am from mumbai. We learnt that tickets were available on the earlier flight also via mumbai at 4.20 pm which was not intimated to us while it was sold at a premium.

Inspite of mentioning that 2 senior citizens with heart ailments & my daughter appearing for her exam early 3rd morning, both ashish (Duty manager at jaipur) & anil (Duty manager at mumbai) made no attempts to address the issue which was warranted. He could not even help us with business class seats or a lounge access at least for the patients.

We had never expected to be treated so badly and look forward to appropriate remedial measures including flight fare refund for the regrettable treatment including shoddy customer service experienced by us.

Inspite of writing to '[protected]@jetairways.com' there has been no response.

Regards
Aruna & rangaraj