Jet Airways — dysfunctional infant unfriendly jet airways airline

Address:	600028
Website:	jetairways.com

I would have written my comments on twitter and insulted your airline but i thought let me try the feedback format. Please notify me, how to travel with an infant when a itinerary is not provided and web check-in for a mother with baby cannot be done, as taxes have to be paid at check-in? How can i enter the airport? When taxes for adult are taken much in advance, why the same is not done for the infant, it's not like you provide the infant with any benefits, even baby food was not provided inspite of request places in advance & asked 3 times repeatedly on flight. At chennai airport, why didnt your staff take money from me for the infant, i was stopped at mumbai airport as taxes where not paid? And when i said please take the money, the cashier had gone for lunch so my credit card couldn't be swiped & i had to pay cash rs.1581, nobody had change for rs.2000. So, i had to go to a shop to change and provide them the exact amount. At bhopal airport, i had to inform the check in counter to take the taxes for my infant, i was sent me to reservation counter, the agent didnt know how to process the infant boarding??? He called another agent who also didnt know the code for infant bp. After waiting for 20 min, they took rs.3162 + rs.1000 for an international card, he said he would send me the receipt, which i never got. For all i know, your agent stole it.
Overall, in my opinion jetairways has become the worst disorganized, unfriendly for infant travel and mother, infact you want to put the mother travelling with infant in high stress, please explain why do you charge taxes for an infant? Why wasn't the taxes taken from my credit card at the time of booking with adults? Why does'nt your staff know codes to process a simple boarding pass for baby? You are a cheap inefficient airline where staff cheats vulnerable mothers forced to pay at the time of check in who dont even have credit machines. Please expect this on twitter.

Your feedback form on website also doesnt work