Jet Airways — Flight changes

Address:

Pune, Maharashtra

On 16th July 2015 by my Wife, daughter and Friend’s family is supposed to travel Bangalore to Rome via Abu Dhabi(Booking reference Attached). Having great impression and confidence we got the flights booked on Jet airways instead of Lufthansa, which is a real big dissatisfaction. Putting down the sequence below. Before that I will say Jet airways, don’t care about the emotions of the passengers travelling, rather they do a pure business and two months before when same kind of issue happened to me while on travel to Paris on Lufthansa, where they arranged my travel with all the comfort and very well treated, with my baggage delivered to the hotel booked and one day hotel stay refund. Now coming to the situation on 16th happened to my Wife, daughter and Friends: 1) 16th July – Flight was at 04:40 Hrs – Bangalore to Abu Dhabi (9w 516) Checked-in on time, Security done and while at the Gate, Jet-Airways ground staff told “you cannot catch the connecting flight in Abu-Dhabi so we will Route you in different flight”. Whose Problem is this ? (What’s happening with Jet Airways, So called pride of India in Private Aviation) 2) After long coordination with jet airways ground staff, I was advising my wife to find it there are any other flights from Abu Dhabi to Rome or Frankfurt later, as I was ready to book a flight from Frankfurt to Rome. Jet airways was not able to find any flight in the same route. 3) Here comes the funniest rather irritating part of the journey – Now route changed Bangalore – Mumbai – London – Rome. Our So called Pride airways ground staff is not aware that, passengers cannot travel to London without a UK Visa, even if there are in transit, which was pointed by security team. Again check-in bags back from the Flights. 4) Finally they again routed Mumbai – Abu Dhabi – Rome (Not sure how they were able to find this Route suddenly) When my wife asked for a stay in Mumbai as there was complete 15 to 16hrs delay because of their problems, they were not able to provide a space in lounge, giving all absurd reasons. Yes they provided with some meals coupons. 5) At last My wife, Daughter and my friends reached on 17th Morning 6:30am, where they were supposed to reach on 16th Afternoon 13:00Hrs. We Lost : 1) Most important the good emotions are nailed up high, changing them to bad experiences. 2) We Lost one day in our Travel plan, these guys missed out the activities planned on 16th and online/advance entrance tickets brought were lost for these people 3) Hotel expenses for one day. 4) Above all these, pain in airports and tension. Jet airways : 1) They got business. 2) They don’t care for the passengers travelling.