[Resolved] Jet Airways — flight delay and its consequences and money loss

Trishila

from Darwha, Maharashtra

Address:

Nagpur, Maharashtra

I had booked flight on 11 from Nagpur to Mumbai for my ielts exam(12500 fees), I had speaking test at 12:20 pm in Sahil hotel Mumbai central which I could not reach because of 1 hour delay. Also I had part 2 of test on 13th which I could not appear as I missed test on 11th.Also I had booked 2 days hotel stay worth 6000 rs a non refundable amount.And since I had to cancel my return ticket on 13 th from Mumbai to Nagpur, I booked another return ticket today 5000 rs each approximately. Also the stress I was in was uncountable, further travel expenses about 1500rs.Thus it accounted for a total loss of approximately 35000 rs to me because of delay in flight.

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Jan 18, 2019

Complaint marked as Resolved

Jet Airways customer support has been notified about the posted complaint.

Verified Support

Dec 18, 2018

Jet Airways Customer Care's response From: Guest Relations
Sent: Monday, December 17, 2018 6:30 PM
To: '[protected]@gmail.com' <[protected]@gmail.com>
Subject: BOM/CC/171218/3475427 : Feedback[protected]

Dear Ms. Bankar,
This is with reference to your below e-mail.
We duly acknowledge its receipt and thank you for your time in writing to us and sharing your experience.
We assure you of giving it our complete attention to understand and redress your concerns.
This communication is registered under the Ref no. BOM/CC/171218/3475427 and it will be our endeavor to revert to you by 25th Dec'18.
May we solicit your patience and support to us till such time.
Sincerely,

Sheryl Dsouza
Guest Relations

Jet Airways (India) Ltd. | Kaledonia, 3rd Floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India.
[protected]@jetairways.com| www.jetairways.com