[Resolved]  Jet Airways — flights delayed

Hello,

I am writing to you as i have experienced one of the most worst flight experience i ever had, due to your company. Please read carefully detailed explanations and get back to me if you need more information.

No of people: 2
Final destination: ahmedabad, gujarat, india
Departure airport: bucharest, romania
Transit airports: dubai (Uae) and mumbai (India)

On 7th of december we flew, from bucharest to dubai, with fly dubai, flight no fz1798 and arrived in dubai at 21:15. On 8th of december at 00:35 we had our connection to mumbai, flight no 9w525. We had, practically, 3h and 20 min transit time in dubai airport. With aprox. 1 hour before departure time, the flight was announced as delayed for almost 1h. Nobody from your company was able to explain to passengers why it has been delayed. After that the status of flight had been constantly changed as delayed until departure time was 4:30am, practically 4 hours from normal departure time.

Our next connection from mumbai to ahmedabad was booked on 8th december at 08:35am, flight no 9w2314, which, obviously, had been lost, due to major delay from dubai.
While we were waiting in dubai we have received a message that our flight from mumbai has been rebooked as follows: flight 9w647 from mumbai to new delhi, departure time 10:00am and arriving in delhi at 12:25pm with another connection flight 9w647 leaving delhi at 13:20pm and arriving at ahmedabad at 15:00pm.

So, there we were in mumbai, heading to your customer desk representatives with received message and looking for instructions how to connect to our new flight. As we were speaking with her she said there is no chance to catch the connection in delhi to ahmedabad so we might get stuck in delhi so we asked for the next flight available to ahmedabad which we have been told that is scheduled at 17:30, but after she checked for an available ticket she came up with the answer that that flight is fully booked. So, according with her we were stuck in ahmedabad for on day.in that conditions, we spoke with the person who was suppose to wait us in ahmedabad asking for solution. He told us to enquire for a flight to rajkot and he will handle to book a hotel for us cause it was too late to come and pick us up.
We enquired for such a flight and we have been told that the next flight available was scheduled at 19:30pm, flight no 379, mumbai to rajkot. She managed to find two available tickets for that flight so we booked them.

And, after aprox 26 hours from our departure we arrived on a different airport than initial one with other expenses occurred (I. E. Hotel room, taxi from the airport).

I can confirm one more time that that experience was like a nightmare for us and besides 2 meals in mumbai (Breakfast and lunch) nobody from your company asked us if we need any assistance.

Considering all of these, in conjunction with internationally air flight regulations in case of delays, we believe that we are more than entitled to compensations from your company. Not to mention that we were coming for an important meeting in ahmedabad which had to be canceled and rescheduled for another day (Cause other issues which can not be quantified accordingly).
So we request full refund of flight tickets with your company, and 400 eur compensations for each o[censored]s, for all the other expenses and inconvenience occurred by this situation.

Look forward to receiving an answer from you in a short time.

Regards,
Ovidiu isaia