Jet Airways — Flouting all norms of DGCA in flight no. 9W- 7206 / S2- 4080 baggage tag no. 3705S2743580

Address:

Mumbai City, Maharashtra

We had booked tickets and were occupying seat nos. 19A and 19B in the above flight from Rajkot to Mumbai on[protected]. Now the aircraft was having AC/ Temp. control failure since the time we boarded at Rsjkot at 17:00 HRS. Travellers including us were sweating and having a suffocating atmospere inside the aircraft. The aircraft was under the command of Mr. Pratik Soni and we have drawn the attention of Crew on the above matter and they ignored us and took the aircraft on the runway. When other passengers objected after giving various excuses verbally the aircraft was taken back to the parking bay at Rajkot. We were informed that the necessary fault of the system will be repired and soon we will be taking off. Upto 18:30 HRS we were not given any update and to the surprise o[censored]s the aircraft was declared as fit and the pilot misguided the passengers because during the flight period also the temp. inside the aircraft was 30-35 degree celcius. The take off and landing was very harsh and we strongly believe the caption was drunk. The cabin crew also misguided passengers and had no courtesy to apologise for the 2 and 1/2 hrs delay. When we arrived at Mumbai airport aroung 20:45 HRS we were informed that our baggaes were removed from our flight without informing us and same will be arrivng in another aircraft. After waiting for 1 more HR at Mumbai airport the baggage came by another aircraft but no authorities on the ground gave clarification about shifting of the baggage. From the all above matter we request DGCA authorities to set up an enquiry against the airline pilot and the crew. Also please request DGCA to inform us whether the airline is permitted to operate the aircraft in such a poor condition and to permit harsh take off and landing by the pilot. If the pilot and the airline is found guilty we request DGCA to take stringent action against them. Thanks Kishore Thakkar and Neeta Thakkar