[Resolved]  Jet Airways — in appropriate guidance and making us to miss the flight

This is to bring kind attention that we group of 9 people were travelling on 12jan 2019 from jorhat airport assam to delhi via 2:40 pm jorhat to delhi flight. 9w 957. We reached the airport by 2:00pm as we were struglingbon roads because of some road blockages dur some political or some issues in the area... We had couple of senior citizens with us... But jet executive mr. Sumonto at counter denied us to board, i requested a lot as we were having our time and 60, 000 rs on stake. Its a very small airport and no passangers were there for other flights, people were just boarding and i can see from the lobby... They were discussing that why to take tension and they finally refused to proceed and even just wasted 15 mins to confirm this... Mr. Sumanto was very rude and even other staff said we dont want to take rush check ins, and said we dont know what you will do if you cant travel. Even i requested to just board members without luggage and will travel in second flight with luggage... But they didnt allowed that also... 35 mins were remaing and people were boarding. No consideration amd support for a group traveller.

Then i had to book next day flight again spending approx 60 k... On this un supportive jet brand.

Please help me to get proper solution for my expenses and bad hospitality and support from jet executives... No senior person was their to help us out.

Aniket saxena -[protected]
[protected]@yahoo.co.in