Jet Airways — Inconvenience caused due to unavailability of wheelchairs and improper behaviour of wheelchair attendants

Vasudha Kaserwal

Address:

New Delhi, Delhi

When we have already mentioned a wheelchair it must be made sure we get one. If there is a patient you cannot ask them to walk down the stairs or get on to a bus. If they could they wouldn't have booked a wheelchair in the first place. Unnecessarily causing trouble to patients has been seen throughout all our recent travels. You cannot ask them to follow the long queue even when they are asking you for a wheelchair. One of your attendant saw my mother and told her you look fine so u wont be getting a wheelchair even when she has difficulty walking and also she had it mentioned on her tickets and boarding card. You cannot trouble patients with your poor management skills.

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Comments

hemsumi

We had a similar problem with my parents travelling from Canada to India in November 2016 and then on their return flight in March 2017. I lodged a complaint the first time - Jet Airways refused to provide wheelchair assistance that was booked months in advance to my dad who suffers from a weak heart, had bypass surgery, knee arthritis and renal problems. However, Jet Airways staff ridiculed my dad saying he looks healthy. Does a passenger needs to look weak as a feather or dying before he can get service that he already paid for and was carrying medical certificate? And after being assured that this will not be repeated on the return flight, my dad still did not get wheelchair assistance. I have lodged a complaint online, and waiting for response from Jet Airways. Very disappointed with this inhuman treatment.