[Resolved]  Jet Airways — indecent behaviour

Address:

Aurangabad, Maharashtra, 431003

I am writing this to bring to your attention the indecency of your staff at the dubai airport. My parents namely, gurmeet singh & daljeet kaur were travelling on 24th jan from dubaii to mumbai on flight which was earlier mentioned as 9w557, now changed to 9w525.

Upon arrival at the airport, they were told that there is no seat on the flight and that they will have to book another one. Your staff claims that they sent an email very much earlier agreeing to this change of flight nos. And to inform people. Sadly, i booked the flights and i did not receive any such emails. Keeping in mind to make this trip memorable for my parents, i was extra careful with everything only to wait for it to turn into a nightmare for them, thanks to you.

With just an hour left for their flight to take off, they were left helpless with nowhere to go, and when my father booked another flight in haste, he was told, that by god's grace to have 2 last seats left, as if you've granted them a huge favor by providing them with seats, that they paid for in advance, thanks again. He not only lost money with the other booking, but unfortunately lost hope with your airlines too. I have traveled with you so many times, not once i expected this from jet airways, but it only takes one moment.

Sincerely,
Gurleen kaur matharu