Jet Airways — jet upgrade voucher

Address:

Raipur, Chhattisgarh, 492007

I am gold member under jet privilege no[protected] and i am going to become platinum this month only.
I am really very disappointed with one of your customer care executive with whom i had the conversation for more than 20 minutes on 18 october 2018 at 10.30 hours. The name of the jet airways customer care executive is mr mankirat singh. This executive is sharing wrong information of jet airways and teaching me about the computer browser. He is telling jet airways don't have any connection with jet lite flights and if the tickets is booked from jet airways web site for jet lite flights the executive is not responsible.
Such type of executive will spoil the image of jet airways and the gold and platinum member will also start disowning the jet airways flight.

Since last 3 days i am trying and trying my best to solve the small issue of mine but none of your executive could able to solve the problem. Mr mankirat singh has crossed the boundaries of my
Patience by stating that, i should manage my own problem and finally transferred my call to the international desk. It was really pathetic.

I booked one ticket in the name of amresha ohri from raipur to delhi under pnr no : zqzjix. The initial ticket was booked in v class but i converted the same in to l class by paying rs.2000/- online. Now i want to use the upgrade voucher for the same pnr which is going to expire on 31/oct/2018 but the systems is not taking and even i am also not able to do it online.
The error message which i am getting is "sorry, we are unable to match your travel itinerary with your eticket. Please call our contact centre or your travel agent for assistance"

I am really very much disappointed with your jet airways team and if you can help me in this regard please help me or else extra amount paid to convert my ticket into l class i. E. Rs2000/- and my jet airways upgrade voucher may be considered as gift from my end.

Thanks

Aryn ohri
B.com, llb, dbm, dfrn, dbm.
Foreign correspondent of india.
M:[protected].
P:[protected]
Member:
Fcc south asia.
International association of press club.
European chamber of journalist.
State bar council.
International chamber of commerce.
Federation of indian export organization.
International police commission (Ipc-india)