Jet Airways — jetairways is doing scams with customers

Address:

Terminal 3, New Delhi, Delhi 110037, New Delhi, Delhi, 110037

I have booked my flight with jet airways on 7th feb 2019 with booking reference (Pnr): jmimaq with following details mentioned below;
Date: 22th april 2019
Dep time: 05:55 am ist
From to: indore to delhi
Flight no. 9w792
Terminal airline: jet airways
Amount paid: 5795.37 inr

On 15th march 2019 i got the email notification of jet airways flight cancellation notification - booking code jmimaq so i have contacted the customer support team for this and they said we can either give you connecting flights or you can choose the direct flight of 23rd april 20:45 pm ist from indore to delhi so i have selected that option and they have send me the confirm tickets for it.

Now on 25th march 2019 they have reschedule the flight timing from 08:45 pm ist to 08:15 pm ist from their end and i receive the email notification for it.

Than on 18th april 2019 i again received the email from that this flight is also cancelled and you are eligible for applicable partial refund for the unutilised part of your itinerary. Ideally, i should get 100% refund as airline has cancelled the flight so why i should get partial refund amount?
So, i have contacted customer support team for the refund and ask them to process my refund. Customer support guy told me that in 7 working days of time you will get the refund in your bank account.

On 24th april 2019 i got the jet airways eticket refund receipt for both the tickets[protected] &[protected] and in that mode of payment was mentioned cash however i have made the payment through upi so i have again contacted customer support team and asked why the mode of payment is mentioned cash so they told me if anyone make payment using net banking/upi it's consider cash which i believe is not correct. Ideally on every platform mode of refund should be the same through which payment was made from customer at the time of booking the ticket/service.

Now they told me as refund receipt has been generated so from now you will get the refund in 7-10 working days of time but today is 7th may 2019, i have not received any refund from jet airways for my tickets. I think it's a very big level scam they guys are doing, and customers are following with them on calls and they give different excuse on call but not refunding the money.

Even i have contacted their email id [protected]@jetairways.com which is mentioned in the email to contact for any query or concern, but i have never received any acknowledgment or response from their end till now.

Please go on this link https://consumerhelpline.gov.in and file case in consumerhelpline in free of cost against them as it's huge level of scam.