[Resolved] Jet Airways — Lost my luggage

Borah Manashi

from Nazira, Assam

Address:	Kamrup Metropolitan, Assam, 781015
Website:	JetAirways

Sir/madam,
This is to inform you that on 21st april, 2017 i have traveled from dibrugarh to guwahati in jet airways 9w 2480. After landing in guwahati airport i have not found my luggage bag in the belt. I immediately intimated to the jet airways authority in the airport for collecting my bag. Then they confirmed that no bag is found in the bag counter of guwahati and even in the dibrugarh airport. Then they give me to fill up a form where they took my address to parcel my bag when found. The same flight departed from guwahati to kolkata already. At about 3-30 pm a person from the concern authority informed me that my bag is not even in that flight. Sir/mam, in that bag i carried everything like my medical documents, my official certificates, costly jewelleries, my duty uniform, my clothes etc. Etc. Sir/mam i am a sub inspector of assam police. So to attend an official meeting i have carried my full duty uniform. Now i have lost my bag and i am afraid because there is a possibility of misuse my uniform n other official documents. I always try to contact them regarding my missing bag but no responses till now. Therefore i request you kindly to look into my matter so that i can get my bag as soon as possible.
Description of my bag:
Brand: vip skybag color: black size:small (Soft top & 4 wheels) weight:7-8 kg.
Type: trolley bag and one small silver gift paper is wrapped in the handle.

+2 photos

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May 9, 2017

Complaint marked as Resolved

Dear concern i hv got no calls frm jet airways regarding my complaint as u hv mailed me that dey should contact me.But today, a few min before jet airways manager informed me that due to faulty of camera in the check in couter of vistara delhi airport..vistara is unable to track the lady who have stolen my bag from guwahati borjhar airport.

Jet Airways customer support has been notified about the posted complaint.

May 09, 2017

Updated by Borah Manashi They already showed me in cctv footage on 22nd April, 17 that a lady had stolen my bag n still they are unable to track that lady.n they declared me that the bag is lost.kindly do the necessary action.