[Resolved]  Jet Airways — missing baggage and poor customer service

Address:600093

I travelled from london through amsterdam, mumbai with my final destination being chennai with my two children for visiting family after a gap of six years. I arrived at mumbai on 9th august where i was informed that one of baggage had not made on the flight and will eventually be reunited in 48hours. This baggage had all of my children and my clothes. Since my arrival in chennai i have had to call the air lines everyday for over a week to enquire of my missing baggage, even making a trip to the local chennai office. The response from the staff both at the office and on the phone was the standard apathetic reply of “we are sorry for the inconvenience” and “apologise for the delay but please wait for another 24 hours” which till date has now been 10 days. The call to the air lines has cost me more than 200 gbp.
Every time i was assured by the person on the other end of the phone when called that they would call back to keep me updated, however this never happened instead we had to chase with all the airports including amsterdam as it appeared no attempts were being through jet airways staff to locate my baggage other than send an e-mail to amsterdam on the first day.

Thanks to jet airways our holiday has been ruined completely, having to rush off to buy clothes and toothbrushes for my children and i, instead of relaxing and enjoying the time with my family. Having to constantly phone the jet airways to find out about my baggage where i felt the attitude was more “yes sir, no sir, i don’t care sir”.
We had not endeavoured to book our journey through jet airways but through klm however due the two airlines collaboration ended up with jet airways. This is a lesson learnt will not be ever flying through jet airways ever again.

I have also been constantly asking for the claim form through emails sent however i m yet to receive this.
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Sep 25, 2018
Complaint marked as Resolved 
Jet Airways customer support has been notified about the posted complaint.
Aug 20, 2018
Updated by Yaminicbabu
Update: after over ten days I m finally reunited with my missing baggage only to discover that most of my belongings have been stolen by the staff and contractors of jet airways who have had the indecency to rummage through my baggage and help themselves to whatever they fancied including clothes and food which I had bought for my family I was visiting.
It is an absolutely shameful and disgraceful behaviour of people who are employed in to ensure that people whom travel with their airlines are ensured a safe and comfortable experience.
My belongings have been stolen once my baggage had arrived from Amsterdam in Mumbai/Chennai as I had confirmation of my belongings in my baggage through a call from staff who had initially opened my baggage.
Verified Support
Aug 24, 2018
Jet Airways Customer Care's response
Dear Guest,

This is in reference to the above feedback. We regret to note about the delay to your luggage.

Would request you to please write to [protected]@jetairways.com with your complete ticket/PNR details.

Regards
Guest Relations
Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai
400 069 | India.
Working Hours: Mon-Fri[protected]hrs
[protected]@jetairways.com | www.jetairways.com
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I got an email offering job of cabin crew.They told me to fill the form and pay security fee Rs12500 that is airline tickets and hotel reservation i gave money but they are asking for money then i realised it is a fraud. Please help me i want my money back.

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