[Resolved]  Jet Airways — missing baggage - jet airways referenceid=[protected]' missing baggage - case ref kl 885797

I travelled by klm/jet airways flight from calgary to bangalore on 11-dec-2018. On landing at bangalore i found that my baggage was missing. (File reference kl 885797). Jet airways acknowledged the mess-up. Since i had only one checked in baggage i had no change clothes to carry on. Jet agreed to reimburse any reasonable expenses towards this.

I filled up the necessary custom clearance form and jet agreed to clear it in bangalore and have it sent to my address in chennai - my final destination - the next day. Instead they sent the baggage from amsterdam to chennai instead of to bangalore. So i had to go chennai airport the next day to have it cleared as i needed my full clothes and other essential items.

Jet sent me a claim form asking me fill-it up. I did it on 16-dec-2018. After that they have been dragging their feet to settle the issue. I need you help.

I am not able to attach the claim form filled-up by me for your reference.
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Feb 24, 2019
Complaint marked as Resolved 
Jet Airways customer support has been notified about the posted complaint.
Verified Support
Jan 24, 2019
Jet Airways Customer Care's response
Dear Sir/Madam,

This has reference to your email communication.

By a copy of this email, we are forwarding your communication to our Baggage Services Team on their mail id [protected]@jetairways.com, who will liase, on the said issue and revert to you shortly.

Please bear with us till such time.

Sincerely,

Pradeep Hegde – Guest Relations
Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India.
[protected]@jetairways.com| www.jetairways.com
Jan 26, 2019
Updated by Sanguno1
Jet airways is asking for "more time" for a long time now. Please see below a response from Jet Airways on Dec 21, 2018.

Jet Airways MHB
Fri, Dec 21, 2018, 3:18 AM
to me

Dear Mr. Narayanan,

This is in further reference to your e-mail dated December 19, 2018.

Mr. Narayanan, we are forwarding your details to our concerned team to review the bills. We shall revert to you with the revised offer amount latest by December 31, 2018.

In the meanwhile your patience is highly appreciated.


Sincerely,

Sartaj Ansari
Baggage Services Unit
Jet Airways (I) Ltd.
Complaint comments 

Comments

Other airline were providing baggage service for infants upto7kg.

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