[Resolved] Jet Airways — missing baggage - jet airways referenceid=[protected]' missing baggage - case ref kl 885797 | |
I travelled by klm/jet airways flight from calgary to bangalore on 11-dec-2018. On landing at bangalore i found that my baggage was missing. (File reference kl 885797). Jet airways acknowledged the mess-up. Since i had only one checked in baggage i had no change clothes to carry on. Jet agreed to reimburse any reasonable expenses towards this. I filled up the necessary custom clearance form and jet agreed to clear it in bangalore and have it sent to my address in chennai - my final destination - the next day. Instead they sent the baggage from amsterdam to chennai instead of to bangalore. So i had to go chennai airport the next day to have it cleared as i needed my full clothes and other essential items. Jet sent me a claim form asking me fill-it up. I did it on 16-dec-2018. After that they have been dragging their feet to settle the issue. I need you help. I am not able to attach the claim form filled-up by me for your reference. Was this information helpful? | |
Feb 24, 2019 Complaint marked as Resolved Jet Airways customer support has been notified about the posted complaint. Verified Support Jan 24, 2019 Jet Airways Customer Care's response Dear Sir/Madam, This has reference to your email communication. By a copy of this email, we are forwarding your communication to our Baggage Services Team on their mail id [protected]@jetairways.com, who will liase, on the said issue and revert to you shortly. Please bear with us till such time. Sincerely, Pradeep Hegde – Guest Relations Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India. [protected]@jetairways.com| www.jetairways.com | |
1 Comment | |
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Other airline were providing baggage service for infants upto7kg.
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