Jet Airways — no information about cancellation and unwillingness for refund | |
I had purchased Jet Airways ticket for my daughter travelling from Bangalore to Vadodara via Mumbai, through Easemytrip. The travel date was 10th April. Through her friend, who was supposed to travel alongwith her, I came to know 2 days back that the flights have been cancelled. there was no information to me (probably because i had purchased through a travel agent !!). When I called Jet Airways customer Care, they confirmed the cancellation but for refund they said it will be given by the travel agent (Easemy trip). When I contacted Easemytrip, they said that they have not received any message of cancellation of the said flights from Jet. Unless Jet confirms, easemytrip will deduct charges for cancellation, which is correct. I again called Jet, they said, they need not do anything, all cancellation procedures should be done by Easemytrip. After I debated with Jet on logical grounds, they agreed to mark my flights as cancelled by airlines. Thereafter, I again approached Easemytrip for cancellation and refund, they said that the remarks written by jet was cancellation as per customer action" ! This remark does not indicate that Jet Airways have themselves cancelled the flights. So I could not yet get my refund. Was this information helpful? | |
Jet Airways customer support has been notified about the posted complaint. | |
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