[Resolved] Jet Airways — no information on change in flight and bad service

 
2 Reviews
Himayathnagar, Andhra Pradesh, India
 Karen liu on Jan 8, 2019
I would like to lodge a complaint about the services provided from jet airways. I had booked a flight for the 5th of jan going to mangalore and gotten a specific itinerary which i was following. I had not gotten any updates or emails about the change in flight and was informed only once i got to the airport.
They got me into the next flight which was on the 6th of january but was not compensated for my cab fare and the inconvenience caused for my extended stay. I want to file a complaint and request for a monetary compensation.
I hope you revert back as soon as possible.
Complaint marked as Resolved Feb 10, 2019

Complaint Status


[Jan 08, 2019] Jet Airways customer support has been notified about the posted complaint.
Verified Support
Jet Airways Customer Care's response, Jan 10, 2019
Dear Sir/Madam

Thank you for your e-mail and contacting Jet Airways.

We request you to share with us your travel details (Jet-Airways PNR/E-ticket number) in order to examine the issue.

Sincerely,

Pradeep Hegde
Guest Relations
Jet Airways (India) Ltd. | Kaledonia, 3rd floor | Andheri - Sahar Road | Andheri Railway Station East | Mumbai 400 069 | India.
guestrelations@jetairways.com| www.jetairways.com
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

To author Karen liu:

You have not
- stated the date and place of purchace,
- air carrier PNR number
- attached your e-ticket, which show that you had purchaced unknown flight with the Jet Airways air carrier,
- attached the boarding pass or PNR for new unknown 6JAN19 flight from unknown to unknown airports.

Such deficiencies affect your rights to lodge the complaint and to receive the compensation at the site of air carrier.
Formally you can claim anything from air carrier. at air carrier site.
But law of the particular jurisdiction regarding the compensation in similar cases are different.
Air carrier has 15 or 30 days, depnding upon juriosdiction, to compensate or to refuse to compensate.
In more than 95% air carriers refuse to compensate due to failures of the passengeers.

If you do not know, where and how to submit the complaint, following 15 days of yor lodging at the air carrier site or in person, you can hire a lawyer / legal professional to assit you for charge in the court, which have the correct jurisdiction for your particular case.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

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    Jet Airways - no information on change in flight and bad service