Jet Airways — NO PRIOR INFORMATION PREPONMENT OF FLIGHT 9W-7080 DT.30.3.15 FOR TKT NO.[protected]

YESTERDAY MY MOTHER 72yrs, WAS SCHEDULED TO TRAVEL TO DELHI, FOR THE SAME WHEEL CHAIR WAS REQD., PRIOR INFORMATION WAS GIVEN FOR THE SAME. AS SUCH WE REACHED AIRPORT BY 1.25PM, BUT AT THE JET COUNTER THEY TOLD THAT BOARDING WAS CLOSED AND FLIGHT IS ON THE WAY FOR DEPARTURE SAYING I WAS LATE FOR FLIGHT, BUT I TOLD THAT AS PER THE TKT.THE DEP. TIME MENTIONED IS 2.15PM, SO I WAS ON TIME, BUT AFTER REQUESTING A MANY TIME, WITHOUT ANY WHEEL CHAIR, WITH A LOAD OF TENSION MY MOTHER WAS MADE BOUND TO PHYSICALLY RUN UPTO THE BOARDING COUNTER, LUCKILY SHE WAS ALLOWED TO INBOARD THE FLIGHT, AVOIDING ANY ACCIDENT WHICH COULD HAVE CREATED A PROBLEM FOR MY FAMILY AND YOUR CO. AS WELL IN A LARGER MANNER. MOREVER, THERE WAS NO MESSAGE FOR THE PREPONEMENT OF THE FLIGHT IN THE M.NO.[protected] WHICH IS WIAS WITH ME. I AM A REGULAR JET FLIER, OFTEN MY MOTHER IS SCHEDULE TO RETURN BY JET ON 30.4.2015 HOPE U WILL LOOK INTO THE MATTER AT THE BEST DATE AND TIME c.c.greavience cell