Jet Airways — non check in in time due to non availability of staff at Miss Aditi at counter at T-3

Address:

New Delhi, Delhi

I usually go by Indigo. For the first time I had booked 16 tickets under your “Sasti Ticket Scheme. Four Tickets for Delhi Banglore and Banglore Delhi and 12 Tickets for Delhi Dibrugarh and Dibrugarh Delhi. Me & my sister’s flight for Delhi to Banglore was scheduled on 14th March, 15 at 08.05 AM vide eticket PNR No.[protected] & 8815. We entered Terminal 3 at 7.15 AM and showed our tickets to your ground staff who advised me to queue for check in. After 3-4 persons we reached the check in counter at 7.20 AM well in time(45 minutes before the flight time). Ms.Simran who was at the counter told after seeing the ticket that she has just closed for this flight. We told her that your staff only advised us to stand in this queue. Then, she replied let me talk to my supervisor Ms.Aditi but she was unable to contact her as she was not on her seat. After 5 minutes she came and we are advised by Ms.Simran to go to her. Ms.Aditi also told that now it is closed. We told her that what is our fault when we are in time and in queue. Then she replied let me talk to my Manager. Her Manager came at 7.25 and told that nothing can be done now. Go to the counter get this ticket cancelled and make new ticket. We had to deposit Rs.13624/- not because of our fault but due to non availability of your staff. You are requested to please get the case investigated. It can be checked through the Cameras installed in the terminal that we are at the counter 45 minutes before check in well in time and take necessary action against the concerned person and refund me the above amount of Rs.13624/-. Thanking you, Yours faithfully, (Veena Kukreja)