Jet Airways — pathetic service of jet airways in airports

Address:

Bangalore, Karnataka, 560077

I am writing this mail to bring your attention that i am not satisfied with your quality of services provided at air port.

We have booked flight ticket for my parents in jet airways from bangalore to udaipur via mumbai travel dated 16/11/2017, please find the details mentioned below.

Ticket ref number:[protected]
Bangalore – mumbai flight number :9w7133, pnr : 1g-3tckdw. &
Mumbai – udaipur flight number: 9w2073
Airline ref no.:-qpsnrs
Passenger name:- manik chand jain, age: 67
Lila devi jain, age: 60

They have reached bangalore airport on time at 11:10 after taking boarding pass they came to know flight is 1 hr late which was supposed to fly by 12:30pm and the flight lastly have taken off by 2:30pm and reached mumbai by 4pm.

There onward flight was of 4:15pm which they missed after talking to jet staff they have got flight for next day at 5 am 17/11/2017.

I called to my parents to talk to jet staff in first instant no one was ready to talk after they requested one lady from the staff have spoken i requested if it is missed why you have not booked next flight of any other airlines as they are old and they need to wait 13 hrs on airport it will affect their health. She told for udaipur there is no flight available the next flight is only of jet airways which is at 5 :25am.

I requested her to give her contact number she denied i asked any other contact details where i can speak after checking she told there is no number available. I asked my mother to be there i will check and call.

I check on online there were many flights available there was immediate flight available of indigo at 7:15 to udaipur, i called my mother back and asked her to give the line she told first she will speak to my mother and not to me after she requested she have taken the call i told her many flight are available why you are not giving next flight to them they are senior citizen and be in airport for 13 hrs. Will be difficult for them. Then she changed her tone and told she cant give any other flight and mistake is of my parents not of airline there was enough time to board the next flight which was also got delayed for some time. There is security check which is crowded in mumbai you people should have assisted them she told she can only do this. I requested arrange at least accommodation and food for them. Jet airways staff told they will try for food but not sure but accommodation is not allowed as mistake is not there it was of airport authority due to air congestion.
There was no proper answer from the staff of jet airways and they were just blaming to others for their responsibility.

This is not the first time i have suffered due to jet airways they have one of the worst services in aviation industry. Still i have never raised a concern but this time because of them my parents have suffered which i can’t take.

I need a urgent reply for the above complaint.

Regards
Jethmal jain
[protected]