Jet Airways — Payment deducted twice the amount and yet no ticket

Dear,

I am sorry to complain you about the jet airways.
I tried to book a ticket for mr. S sinha roy from kolkata to delhi, dated 26th june, morning 6:30.
The overall price was 5200 rupees.
But 10, 272 rupees was deducted from my bank account during the transaction and no ticket was issued.

When i contacted the customer care of jet airways, they informed me that i will get my money refunded in 10 days.

But is that enough?
I needed to book a ticket urgently for my brother. When 10, 272 rupees was deducted from my bank account (Instead of 5200), and yet no ticket was issued, i lacked enough money to buy a new ticket.

I informed the call center representative about this situation and requested him earnestly to provide me a ticket and then refund the remaining 5000 rupees to my bank account. He was not able to help me and told me to buy another ticket at additional cost!!!.
What kind of system is this? First charge twice the amount, and do not give a ticket, and then ask to buy again!!

I would like to draw your attention and would request you to refund the amount within 2 hours from now in my bank account

I hope my request will be addressed.

Thank you
S sinha roy