Jet Airways — promised to give refund

Our ref no: bom/cci/pp/080119/4707417

11 january 2019

Dear miss banthiya,

This is in reference to your below email regarding the cancellation of the flight 9w 235 from amsterdam to bangalore on 06th of january, 2019.

At the outset, we sincerely regret the inconvenience caused to you, due to the technical delay. At jet airways, achieving reliability of operations is a matter of primary importance to us. Every effort is being made in this regard. We know how important it is for our guests to reach their destination on time. We recognize that such delays cause inconvenience and upset the program of our valued guests.

Having enquired, the aircraft operating flight 9w235 from amsterdam developed a last minute technical snag. The observed snag is immediately attended by engineering team and no compromise is done regarding any safety issue. Technical delays may be creeping till the engineers confirm complete rectification, hence the departure could not be estimated as was experienced.

In such situations, our staff are trained and expected to assist guest with the hotel accommodation and the rebooking of the travel as per the itinerary on the ticket. Hence we understand that your travel was also rebooked from amsterdam to bangalore via dubai with emirates airlines. We also regret to note your observation in the manner which the delay of the flight was managed by the amsterdam team. We have shared your feedback with the airport management team to brief the staff for corrective actions.

We are pleased to offer a compensation of eur 300, under eu regulation 261/2004, since your arrival in bangalore was delayed by 03 hours and 05 minutes later than your original arrival timings.

May i request you to accept the offer of compensation in the right spirit and advise us your consent for us to share the details of the documents required for settling the claim.

Further we would like to inform you that we have received the same claim from the air help solicitor on your behalf. Therefore please confirm that, who will be coordinating with us, you or the air help solicitor.

We look forward for your response and we thank you for contacting us and await your documents.

Sincerely,

Priti pawar

Guest relations

Jet airways (India) ltd. | kaledonia, 3rd floor | andheri - sahar road | andheri railway station east | mumbai 400 069 | india

[protected]@jetairways.com

I have send so many mails with all the documents, still no response from the jet airways