Website: | www.jetairways.com/EN/SA/TermsAndConditions/General.aspx |
My flight has been re-scheduled from mumbai on the friday 30th march 2018 to bhuj from 15.25 to 14.15. Which is 1 hour and 10mins difference.
Jet cannot change my flight as i requested to catch the flight on the 29th march 2018 at the same time instead.
Whereas they have allowed other passengers to change due to this and also there t & c's state:
"[v] waiver in case of refund / reissues / rerouting for rescheduled or cancelled flights
I. Domestic india flights:
Penalties will be waived if delay is more than two hours
Penalties will be waived if delay (Even less than two hours) is causing broken connection and the alternate provided does not serve the purpose of the trip. (The connection must be on the same pnr or proof of such connection must be made available.)
If the delay is less than two hours, reissue / refund rules will apply as per the fare.
Penalties will be waived if preponement is more than 30 minutes.
Penalties will be waived if preponement (Even less than 30 minutes) is causing broken connection and the alternate provided does not serve the purpose of the trip. (The connection must be on the same pnr or proof of such connection must be made available.)
If preponement is less than 30 minutes, reissue/refund rules will apply as per the fare.
Note: waiver will not be apply in below cases -
When there is re-accommodation across the partition (I. E. 9w to s2 or v. V.) and delay is less than one hour
Ii. International flights:
Penalties will be waived if delay is more than two hours
Penalties will be waived if delay (Even less than two hours) is causing broken connection and the alternate provided does not serve the purpose of the trip. (The connection must be on the same pnr or proof of such connection must be made available)
If the delay is less than two hours, reissue / refund rules will apply as per the fare
Penalties will be waived if preponement is more than 30 minutes.
Penalties will be waived if preponement (Even less than 30 minutes) is causing broken connection and the alternate provided does not serve the purpose of the trip. (The connection must be on the same pnr or proof of such connection must be made available.)
If preponement is less than 30 minutes, reissue/refund rules will apply as per the fare."
This line should apply in this case
"penalties will be waived if preponement is more than 30 minutes"
They have availability on the flight i have requested.
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